We are investigating intermittent issues with chats escalating to Web Pype Manager

Incident Report for Pypestream

Resolved

As of now all systems are operational please open a ticket if you experience issues.

Posted Jan 16, 2020 - 12:06 EST

Monitoring

Systems should all be up and running again we are monitoring a few chats that where routed to the unhealthy node to make sure they restart on the new healthy nodes.

Posted Jan 16, 2020 - 11:35 EST

Identified

We identified one of our WPM containers was stuck in an unhealthy position. We are in the process restarting the unhealthy node and recover chats.

Posted Jan 16, 2020 - 11:29 EST

Update

We are continuing to investigate this issue.

Posted Jan 16, 2020 - 11:24 EST

Investigating

We are investigating intermittent issues with chats escalating to Web Pype Manager

Posted Jan 16, 2020 - 11:24 EST

This incident affected: US-Production (AgentPro).